Frequently Asked Questions

What is a preorder?

Preorders allow customers to reserve pieces before production is completed. This helps maintain quality control, reduce waste, and keep releases limited.

How long does shipping take?

Preorder items typically require 3–5 weeks for production and fulfillment before shipment.

Shipping times after dispatch vary depending on your location.

Will sold out items restock?

Most Seraphyx releases are limited. Once a piece sells out, restocks are not guaranteed.

How do the zip ups fit?

Our zip ups are designed with a premium heavyweight fit.

For a standard fit, order true to size.

For a more oversized fit, size up.

Please refer to the Size Guide before purchasing.

Can I cancel or refund my order?

Due to the nature of limited preorder production, all sales are considered final once production begins.

If you need assistance with an order issue, contact us and we’ll do our best to help.

What if my package is lost?

If your package is lost in transit, contact the shipping carrier first. If you still need assistance afterward, reach out to our support team.

Do you ship internationally?

International shipping availability may vary by release.

Shipping costs and delivery times are calculated at checkout.

How can I contact support?

You can contact us anytime at:

support@seraphyx.com

Please allow 1–3 business days for a response.